If there are grammatical or spelling errors that we submit when we order, will they be changed?
No. Text will be applied exactly how you input it on our website. Therefore, it is IMPORTANT that you double check your order and review before purchasing.
Damaged, Defective, and Missing Items:
What if I receive my shipment damaged/defective/incorrect?
Please contact us immediately via email. We can usually send out replacements or offer you a refund. To make this process as easy and quick as possible, be prepared with the following information: order number, the nature of the problem, the exact number of replacements needed, and when they are needed (if applicable) and pictures of damaged items.
How Much Is Shipping?
That’s Darlin’ ships via UPS. Shipping amounts will vary, depending on the size of your order.
What Is Your Return Policy?/Can I cancel an order?
As long as your order has not shipped, yes, you can. That’s Darlin’ takes 2-3 business days to process non-personalized orders and 3-5 business days for personalized ones. You must cancel your order before that. If the labels are already printed, you will still get a refund but a cancellation fee will be applied. We realize that customers may need to return items from time to time. Orders placed within 14 business days are eligible for a return. Items must be in original form with tags attached. Buyer is responsible for shipping costs.
Understandably, personalized items and clothing are not eligible for a return.
If you need to cancel your order, please email us at hello@thatsdarlin.com
What are your processing times?
That’s Darlin’ takes 1-3 business days to process non-personalized orders, 3-6 business days for personalized orders and 1-2 business day for a rush order. Take note that these are only the processing times and do not include transit times, the actual time it takes to physically get the orders to you. Although we generally process in these time frames, there are exceptions to this policy that can happen during peak busy season.
Who we are
Our website address is: https://malissa.autumnlanepaperie.com.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
